Often, we hear about the horrible service given to customers at any retail shop. I admit, no salesperson is perfect, and I must say that after working in the retail line for quite some time, being a salesperson is no easy feat. It takes someone with great passion and patience to be one hell of a good salesperson, which is something I'm still trying my best to become. Hehe!! But, how often are we aware that the reason why a salesperson starts to become hostile with us is because of our lack of understanding in what they are trying to tell us! Of course, the example I'm using is just an analogy.

Customer : "Can I have a Green Milk Tea with....."

Me : "Mdm, we do not have any Milk Tea left. They are all sold out."
(Okay I admit I was rude to have interrupted her...)

Customer : "Wait!! Listen to me!! Can I have a Green Milk Tea with Pearls??"

Me : "Mdm, we really do not have any Green Milk Tea left. It was sold out a while ago."

Customer : "You are not listening to me and you do not understand what I want!! I want a GREEN MILK TEA WITH PEARLS!!"

Me : "Mdm I did listen to your request but I am sorry to tell you that we do not have any Green Milk Tea left."

Customer : "Why can't you just listen to me! You are not listening to me and not paying attention to what I said!"

*Customer storms off in anger, leaving me bewildered by what just happened.*

Just to simplify things a little, Milk Tea is an essential ingredient in making Green Milk Tea. Without any Milk Tea, you can forget about getting any other kind of Milk Tea.

I'm really unsure if she has listening disabilities or she just simply lacks comprehension skills.

Well, some customers just never listen, and they never will...

A lesson for all customers out there : Listen up and digest what has been told to you. I'm sure you guys are not brick walls right?

Hiaz... And I was even being nice to her...

~Wasabii157~

Labels: Customer, Listen, Retail